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How do I top up my wallet?

Manual Bank Transfer
How do I top up by manual bank transfer?

Log in to your account and go to the Top Up page. Select Manual Bank Transfer to view the bank account details needed to make your payment.

For security reasons, we do not display our bank details publicly.

What reference should I use?

Always use your unique reference number when making a manual bank transfer. This allows us to identify your payment and credit it to the correct account.

How should I enter my unique reference number?

Enter the letters and numbers together, with no spaces or other characters between them.

Wrong: XX_12345 Correct: XX12345

What happens if I use the wrong reference?

If your unique reference number is missing or entered incorrectly, we may be unable to identify your payment automatically. This could delay the money being credited to your account.

How long will my money take to appear?

Your money should appear in your account within five working days, although it will usually arrive on the same working day.

Where can I find the bank account details?

To view the bank account details:

  1. Log in to your account.
  2. Navigate to the Top Up page.
  3. Select Manual Bank Transfer.

The account details will then be displayed securely.

Debit Card
How do I top up by debit card?

Log in to your Kuflink account, go to the Top Up section and select Debit Card.

Enter your debit card details and the amount you wish to add. Your payment will be processed securely by Stripe.

What are the debit card payment limits?

Each debit card payment must be:

  • More than £10
  • Less than £20,000
How long will the money take to appear?

Once your payment has been completed successfully, the money will be added to your Kuflink wallet immediately.

Payit
What is Payit?

Payit allows you to transfer money directly from a supported bank account to your Kuflink wallet. It works similarly to a bank transfer, but the money is normally added to your wallet immediately.

How do I top up using Payit?

To make a payment:

  1. Log in to your Kuflink account.
  2. Go to the Top Up section.
  3. Select Payit.
  4. Choose the bank account you want to pay from.
  5. Follow the on-screen instructions to log in to your online banking and authorise the payment.
Can I use Payit with any bank?

Not all banks are currently connected to Payit. The available banks will be displayed when you begin the payment process.

How long will the money take to appear?

Once you have successfully authorised the payment, the money will normally be added to your Kuflink wallet immediately.