Meet The Team: Collections
When it comes to money, the word ‘Collections’ can be pretty scary – but here at Kuflink, our cheerful Head of Collections Nattalie is anything but! Take a glimpse at how her department operates in our latest ‘Meet the Team’…
What is your role at Kuflink?
In short, we are here to ensure our borrowers repay their loan! In the collections team we keep track of all loan payments, chase payments and recover debt if need be.
What does a typical day look like for you?
A typical day usually consists of checking on any incoming payments, adding or updating the borrowers loan profile on our system, chasing delayed payments and liaising with solicitors.
I’m also one of the Directors here, so I’m a part of the credit committee and have responsibility for helping to vet and approve new loan applications.
Which teams do you work with the most?
I’m in regular contact with almost all other teams, and I don’t think there is one internal team we work with more than another. We work alongside different teams for different reasons, such as passing information to marketing so that they can update our investors or speaking with cases to keep track of new loans.
I also keep a great relationship with solicitors, who help us and our borrowers to communicate more effectively.
What skills do you need to make a good collections officer?
We deal with numbers all day, so you’d have to be good at maths. You also need to understand risk and be able to look at new enquiries with a ‘common sense’ approach – if it seems too good to be true, it probably is.
Collections can obviously be quite a sensitive job, so I think it’s also important to be firm but fair.
What is the biggest challenge you face in your role?
I’m sure we’re all tired of hearing it, but Brexit uncertainty really is the biggest factor weighing on the housing market right now. Buyers and sellers are hesitant to act until we know more about what’s going on, so we have to factor that in to all our decisions.
What do you love about your job?
That’s easy: when a loan repays in full, the satisfaction that my job has been done!
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